Refund policy

Refund Policy – NAWAFY LTD

At NAWAFY LTD, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we accept returns and refunds under the conditions outlined below.

1. Return Conditions

You have 7 days from the date of delivery to request a return or exchange. To be eligible, the item must:

Be unused, unopened, and in its original packaging
Include proof of purchase (invoice or order confirmation)

2. Non-Returnable Items

Opened or used personal care, cosmetic, or hygiene-related products
Gift cards and discounted/promotional items unless defective

3. Return Process

To initiate a return, please contact us at: contact@nawafy.com

Please include:

Your order number
The product(s) concerned
The reason for the return

Once approved, return instructions will be provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds

After receiving and inspecting the returned item, we will notify you regarding approval or rejection of your refund.

Card Payments: refunds are processed within 5–10 business days depending on your bank
Cash on Delivery (COD): refunds are issued via bank transfer or another agreed method within 7 business days after approval